Our process

Initial meeting to scope objectives and requirements (free one-hour meeting)

Client service agreement prepared and signed by both parties

Preparation of public relations overview outlining our strategy to achieve your objectives – including a timeline and estimated budget (preparation time is chargeable)

The strategy is delivered

Our service offering

We value long-term engagement with our clients

While we are engaged for one-off projects from time to time e.g. media releases, announcements to market or short-term issue management advice we generally have at least a 6-month term of engagement for new clients. Really getting to know your business and your objectives helps us to deliver great results. Our service offering is tailored to each individual client’s needs and objectives. Contact us for more information.

Preparing internal/external communications strategies for companies, organisations and specific projects and issues

Pitching to media about your stories, preparing media releases, managing media attention during a crisis

Preparing the roadmap for your marketing activities and then following the tasks through to completion

Identifying risks and managing associated communication – both internal and external

From a 90-minute introductory session through to training with a camera crew in a studio or field interview setting

Making sure you’re ready when (not if) a crisis occurs, preparing crisis communications manuals and training key team members

e.g. brochures, newsletters, annual reports, media releases, blogs, opinion pieces, submissions

Formulating strategies that achieve specific objectives across a wide range of social media platforms, management of social media posts

Developing clear, engaging website content and updating content on websites

Liaison with and management of community engagement and stakeholder relations including public meetings, sponsorships, communication associated with controversial or large-scale projects

Ensuring sponsorships and events are well-managed and achieve strategic objectives

e.g. presentation skills, workshops for line managers, senior managers, CEOs and board members

Can you call us in a crisis?

Yes, you can call us in a crisis, even if you are not an existing client. We can provide counsel to proactively and reactively enhance the reputation of your organisation or business, your people and your products and services. We can quickly develop and implement a strategic communication plan. We can also provide media training to ensure that representatives of your organisation or businesses can engage productively with media and other internal and external stakeholders. We can also act as a spokesperson for your organisation.

We are well known for our issue and crisis management work – you can call on us and we will respond quickly and professionally.